Standards on E-commerce
ISO standards on eCommerce , International standards on e-Commerce
ISO standards on eCommerce , International standards on e-Commerce
Transaction assurance in E-commerce — Principles and framework
60.60 Standard published
Transaction assurance in E-commerce — Guidance for offering online dispute resolution services
60.60 Standard published
Transaction assurance in E-commerce — Guidelines on sharing goods quality assurance traceability information in E-commerce supply chains
60.60 Standard published
Transaction assurance in E-commerce — Practices for developing terms of use for business-to-consumer (B2C) E-commerce platforms
60.60 Standard published
Transaction assurance in E-commerce — Guidance for implementing live commerce
20.00 New project registered in TC/SC work programme
Transaction assurance in E-commerce — After-sales services
60.60 Standard published
Financial services — Personal Identification Number (PIN) management and security — Part 4: Requirements for PIN handling in eCommerce for Payment Transactions
95.99 Withdrawal of Standard
Service excellence — Guidance for the application of digital approaches to achieve service excellence
60.60 Standard published
Transaction assurance in e-commerce is mainly covered by ISO standardization under the Technical Committee ISO/TC 321 on matters such as:
- Vocabulary
- Principles and framework
- Relevant factors of evaluation and selection of indicators
- Guidelines for online dispute resolution
- Guidelines on sharing of goods quality assurance related traceability information in E-commerce supply chains
- Practices for developing terms of use for B2C e-commerce platform
- Guidance for online sales related to live commerce
- After sales services for E-commerce
The standards also cover related upstream/downstream processes, including easier access to e-platforms and stores, the protection of online consumer rights including both prevention of online disputes and resolution process as well as interoperability and admissibility of inspection result data on commodity quality in cross-border e-commerce and assurance of e-commerce delivery to the final consumer. Click on the below links to obtain more information on these standards and drafts.
Additional standards or drafts covering e-commerce (see links below) include:
- ISO 9564-4:2016 - Financial services — Personal Identification Number (PIN) management and security — Part 4: Requirements for PIN handling in eCommerce for Payment Transactions
- ISO/NP TS 19384.2 - Service excellence — Requirements and guidelines for the application of ISO 23592 for E-commerce platform operators