ISO/DIS 32122

Transaction assurance in e-commerce — Guidelines for offering online dispute resolution services ISO/DIS 32122

General information

Current stage: 40.20 DIS ballot initiated: 12 weeks Apr 30, 2024

Originator: ISO

Owner: ISO/TC 321 Transaction assurance in E-commerce

Type: International Standard

ICS: 03.080.30 Services for consumers | 35.240.63 IT applications in trade

Scope

This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including Basic Principles of ODR, Technical Conditions and Operational Manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service, and ODR service providers that are outsourced by e-commerce operators.

Life cycle

NOW

IN_DEVELOPMENT
ISO/DIS 32122
40.20 DIS ballot initiated: 12 weeks
Apr 30, 2024