ISO/WD TS 19384

Service Excellence - Guidelines for application of digital approaches to achieve Service Excellence ISO/WD TS 19384

General information

Current stage: 20.20 Working draft (WD) study initiated Oct 21, 2024

Originator: ISO

Owner: ISO/TC 312 Excellence in service

Type: Technical Specification

Scope

This document specifies the guidelines to apply ISO 23592, including principles, models, and specific application methods to achieve service excellence by using digital approaches.
This document applies to organizations having or planning to have digital service management systems.

Life cycle

NOW

IN_DEVELOPMENT
ISO/WD TS 19384
20.20 Working draft (WD) study initiated
Oct 21, 2024