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Service excellence — Principles and model for public service organizations
60.60 Standard published
Service excellence — Guidance for the application of digital approaches to achieve service excellence
60.60 Standard published
Service excellence — Implementation approach for ISO 23592
60.60 Standard published
Service excellence — Measuring service excellence performance
90.92 Standard to be revised
Service excellence — Designing excellent service to achieve outstanding customer experiences
90.92 Standard to be revised
Service excellence — Practices for achieving service excellence
60.60 Standard published
Guidelines on the implementation of ISO 11367:2025 — Service Excellence — Principles and model for public service organisations — Part 1: General
20.00 New project registered in TC/SC work programme
Guidelines on the implementation of ISO11367:2025 — Part 2: Measurement and Assessment
10.99 New project approved
Service excellence — Practices for applying digital approaches to achieve service excellence
10.99 New project approved
Service excellence — Measuring service excellence performance
10.99 New project approved
Service excellence — Designing excellent service to achieve outstanding customer experiences — Requirements and guidance
30.60 Close of voting/ comment period
