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ISO/TS 24082:2021

Service excellence — Designing excellent service to achieve outstanding customer experiences ISO/TS 24082:2021

Publication date:   Jun 10, 2021

General information

90.20 Standard under periodical review   Apr 15, 2024

ISO

ISO/TC 312 Excellence in service

Technical Specification

03.080.01   Services in general

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Scope

This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

Life cycle

NOW

PUBLISHED
ISO/TS 24082:2021
90.20 Standard under periodical review
Apr 15, 2024