Use the form below to find particular standards or projects. Enter your criteria for searching (single or in combination) in the fields below and press the button “Search”. You can also search using the Advance Search facility.
Service excellence - Creating outstanding customer experiences through service excellence
90.93 Standard confirmed
Provision of services - Part 2: Services contracts - Guidance for the design, content and structure of contracts
60.60 Standard published
Provision of services - Part 3: Management of Performance Measurement - Guidance on the mechanism to measure performance as part of service contracts
60.60 Standard published
Service excellence — Measuring service excellence performance
60.60 Standard published
Service excellence — Designing excellent service to achieve outstanding customer experiences
90.60 Close of review
Sharing economy — General trustworthiness and safety requirements for digital platforms
60.60 Standard published
Sharing economy — Guidance for provider verification on digital platforms
60.60 Standard published
Service excellence — Practices for achieving service excellence
60.60 Standard published
Service excellence — Principles and model for public service organizations
50.20 Proof sent to secretariat or FDIS ballot initiated: 8 weeks
Ageing societies — General requirements and guidelines for ageing-inclusive digital economy
40.60 Close of voting
Sharing economy — Use cases of sharing economy platforms in the public sector
50.20 Proof sent to secretariat or FDIS ballot initiated: 8 weeks
Development of service standards — Recommendations for addressing consumer issues
60.60 Standard published
