40.20 DIS ballot initiated: 12 weeks Feb 22, 2024
ISO
ISO/TC 312 Excellence in service
International Standard
03.080.01 Services in general
This document specifies the service excellence terminology, principles and model so that public organizations that deliver services could provide outstanding experience to their key stakeholders. These can be the society (the citizens) they serve as well as other partner organizations they interact with for the purpose of delivering the excellent service.
IN_DEVELOPMENT
ISO/DIS 11367
40.20
DIS ballot initiated: 12 weeks
Feb 22, 2024