ISO 11367

Service excellence — Principles and model for public service organizations ISO 11367

General information

Current stage: 60.00 Standard under publication Dec 12, 2024

Originator: ISO

Owner: ISO/TC 312 Excellence in service

Type: International Standard

ICS: 03.080.01 Services in general

Scope

This document specifies the service excellence terminology, principles and model so that public organizations that deliver services could provide outstanding experience to their key stakeholders. These can be the society (the citizens) they serve as well as other partner organizations they interact with for the purpose of delivering the excellent service.

Life cycle

NOW

IN_DEVELOPMENT
ISO 11367
60.00 Standard under publication
Dec 12, 2024