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ISO/TS 19384:2026

Service excellence — Guidance for the application of digital approaches to achieve service excellence ISO/TS 19384:2026

Publication date:   Feb 4, 2026

General information

60.60   Standard published   Feb 4, 2026

ISO

ISO/TC 312 Excellence in service

Technical Specification

03.080.01   Services in general

Buying

Published

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Scope

This document gives guidance on applying ISO 23592, including principles, models and specific application methods, to achieve service excellence by implementing and using digital approaches.
This document is applicable to organizations having, or planning to have, digital approaches to achieve service excellence.

Life cycle

NOW

PUBLISHED
ISO/TS 19384:2026
60.60 Standard published
Feb 4, 2026




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