ISO/TS 19384:2026

Name: ISO/TS 19384:2026
Brand: ISO
SKU: ISO/TS 19384:2026
Price: 163.35 EUR
Availability: InStock
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Service excellence — Guidance for the application of digital approaches to achieve service excellence

Publication date: Feb 4, 2026

General information

Current stage: 60.60 Standard published Feb 4, 2026

Originator: ISO

Owner: ISO/TC 312 Excellence in service

Type: Technical Specification

ICS: 03.080.01 Services in general

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Status: Published

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Languages: English

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Scope

This document gives guidance on applying ISO 23592, including principles, models and specific application methods, to achieve service excellence by implementing and using digital approaches.
This document is applicable to organizations having, or planning to have, digital approaches to achieve service excellence.

Life cycle

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PUBLISHED
ISO/TS 19384:2026
60.60 Standard published
Feb 4, 2026