ISO/FDIS 11367

Service excellence — Principles and model for public service organizations

General information

Current stage: 50.20 Proof sent to secretariat or FDIS ballot initiated: 8 weeks Oct 16, 2024

Originator: ISO

Owner: ISO/TC 312 Excellence in service

Type: International Standard

ICS: 03.080.01 Services in general

Scope

This document specifies the service excellence terminology, principles and model so that public organizations that deliver services could provide outstanding experience to their key stakeholders. These can be the society (the citizens) they serve as well as other partner organizations they interact with for the purpose of delivering the excellent service.

Life cycle

NOW

IN_DEVELOPMENT
ISO/FDIS 11367
50.20 Proof sent to secretariat or FDIS ballot initiated: 8 weeks
Oct 16, 2024