Standards on Excellence and Quality in Services

Related standards or drafts

Service excellence - Creating outstanding customer experiences through service excellence

90.93   Standard confirmed

CEN/TC 420

Service excellence — Principles and model for public service organizations

60.60   Standard published

ISO/TC 312

Service excellence — Principles and model

90.60   Close of review

ISO/TC 312

Service excellence — Practices for achieving service excellence

60.60   Standard published

ISO/TC 312

Service excellence — Guidance for the application of digital approaches to achieve service excellence

60.60   Standard published

ISO/TC 312

Service excellence — Maturity model

60.60   Standard published

ISO/TC 312

Service excellence — Implementation approach for ISO 23592

60.60   Standard published

ISO/TC 312

Service excellence — Measuring service excellence performance

90.92   Standard to be revised

ISO/TC 312

Service excellence — Designing excellent service to achieve outstanding customer experiences

90.92   Standard to be revised

ISO/TC 312



Project

Quality management systems - Requirements (ISO 9001:2015)

60.60   Standard published

CEN/BT




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