IWA 4:2009

Quality management systems — Guidelines for the application of ISO 9001:2008 in local government

Publication date:   Feb 23, 2009

95.99 Withdrawal of Standard   Feb 10, 2014

General information

95.99 Withdrawal of Standard   Feb 10, 2014

ISO

ISO/TMBG Technical Management Board - groups

None of the other values

03.120.10   Quality management and quality assurance

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Scope

The objective of International Workshop Agreement IWA 4:2009 is to provide local governments with guidelines for the voluntary application of ISO 9001:2008 on an integral basis. These guidelines do not, however, add, change or modify the requirements of ISO 9001:2008.
For a local government to be considered reliable, it should guarantee minimum conditions of reliability for the processes that are necessary to provide all the services needed by its citizens in a consistent and reliable manner. All the local government's processes, including management, core, operational and support processes, should constitute a single, integral, quality management system. The integral character of this system is important because, otherwise, although a local government could be reliable in some areas of activity, it may be unreliable in others. For a government to be considered reliable, it should guarantee minimum conditions of reliability for all key processes and services. To achieve this, it is advisable that the local government clearly identify the management, core and support processes that, together, make it reliable (see Annex A). Annex B provides a diagnostic tool for local governments to evaluate the scope and maturity of their processes and services.

Life cycle

PREVIOUSLY

WITHDRAWN
IWA 4:2005

NOW

WITHDRAWN
IWA 4:2009
95.99 Withdrawal of Standard
Feb 10, 2014

REVISED BY

WITHDRAWN
ISO 18091:2014