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Customer contact centres — Part 1: Requirements for customer contact centres
90.93 Standard confirmed
Customer contact centres — Part 2: Requirements for clients using the services of customer contact centres
90.93 Standard confirmed
Consumer vulnerability — Requirements and guidelines for the design and delivery of inclusive service
60.60 Standard published
Tableware, giftware, jewellery and luminaries, made of glass — Glass clarity — Classification and test method
60.60 Standard published
Non-sewered sanitation systems — Prefabricated integrated treatment units — General safety and performance requirements for design and testing
90.92 Standard to be revised
Water efficiency labelling programmes – Requirements with guidance for implementation
60.60 Standard published
Faecal sludge treatment units — Energy independent, prefabricated, community-scale, resource recovery units — Safety and performance requirements
60.60 Standard published
Women's entrepreneurship — Key definitions and general criteria
60.60 Standard published