ISO/IEC TS 20000-16

Information technology — Service management — Part 16: Guidance on sustainability within a service management system based on ISO/IEC 20000-1

General information

Current stage: 60.00 Standard under publication Oct 30, 2024

Originator: ISO/IEC

Owner: ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance

Type: Technical Specification

ICS: 03.080.99 Other services | 35.020 Information technology (IT) in general | 13.020.20 Environmental economics. Sustainability

Scope

As a technical specification, this document provides guidance for sustainable service delivery based on the requirements specified in ISO/IEC 20000-1. It is aimed at:
a) organizations that are intending to implement the requirements of ISO/IEC 20000-1 and want to directly address sustainability;
b) organizations that intend to leverage their SMS to enable sustainability actions and sustainable delivery;
c) consultants, trainers and other experts supporting organizations that utilize ISO/IEC 20000-1 to be informed on how to include sustainability actions in an SMS.

Life cycle

NOW

IN_DEVELOPMENT
ISO/IEC TS 20000-16
60.00 Standard under publication
Oct 30, 2024