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Information technology — Service management — Part 18: Guidance on the use of experience management in a service management system
20.00 New project registered in TC/SC work programme
Information technology — Service management — Part 1: Service management system requirements — Amendment 1: Climate action changes
60.60 Standard published
Information technology — Service management — Part 1: Service management system requirements
90.93 Standard confirmed
Information technology — Service management — Part 10: Concepts and vocabulary
90.93 Standard confirmed
Information technology — Service management — Part 11: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL®
90.93 Standard confirmed
Information technology — Service management — Part 14: Guidance on the application of Service Integration and Management to ISO/IEC 20000-1
60.60 Standard published
Information technology — Service management — Part 15: Guidance on the application of Agile and DevOps principles in a service management system
60.60 Standard published
Information technology — Service management — Part 16: Guidance on sustainability within a service management system based on ISO/IEC 20000-1
60.60 Standard published
Information technology — Service management — Part 17: Scenarios for the practical application of service management systems based on ISO/IEC 20000-1:2018
60.60 Standard published
Information technology — Service management — Part 2: Guidance on the application of service management systems — Amendment 1
60.60 Standard published
Information technology — Service management — Part 2: Guidance on the application of service management systems
90.93 Standard confirmed
Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
90.93 Standard confirmed
Information technology — Service management — Part 5: Implementation guidance for ISO/IEC 20000-1
90.20 Standard under periodical review
Information technology — Service management — Part 6: Requirements for bodies providing audit and certification of service management systems
90.93 Standard confirmed
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM)
60.60 Standard published
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 2: Process assessment model (PAM)
60.60 Standard published
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 3: Measurement framework (MF) and organization maturity model (OMM)
60.60 Standard published
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Key concepts
60.60 Standard published
