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ISO/IEC TS 20000-5:2022

Information technology — Service management — Part 5: Implementation guidance for ISO/IEC 20000-1 ISO/IEC TS 20000-5:2022

Publication date:   Jan 14, 2022

General information

60.60 Standard published   Jan 14, 2022

ISO/IEC

ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance

Technical Specification

03.080.99   Other services | 35.020   Information technology (IT) in general

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Scope

This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS.
The intended users of this document are:
a) organizations that require support on how to implement an SMS;
b) consultants and advisors who support an organization during SMS implementation.
This document can be used together with the other parts of ISO/IEC 20000 series.

Life cycle

PREVIOUSLY

WITHDRAWN
ISO/IEC TR 20000-5:2013

NOW

PUBLISHED
ISO/IEC TS 20000-5:2022
60.60 Standard published
Jan 14, 2022