90.93 Standard confirmed Jul 21, 2025
ISO/IEC
ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance
Technical Specification
03.080.99 Other services | 35.020 Information technology (IT) in general
Published
This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS.
The intended users of this document are:
a) organizations that require support on how to implement an SMS;
b) consultants and advisors who support an organization during SMS implementation.
This document can be used together with the other parts of ISO/IEC 20000 series.
WITHDRAWN
ISO/IEC TR 20000-5:2013
PUBLISHED
ISO/IEC TS 20000-5:2022
90.93
Standard confirmed
Jul 21, 2025
