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ISO/IEC 30105-5:2024

Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 5: Guidance

Publication date:   Jun 5, 2024

General information

60.60 Standard published   Jun 5, 2024

ISO/IEC

ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance

International Standard

35.020   Information technology (IT) in general

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Scope

This document contains the guidance on supporting maturity improvement for service providers. It specifies the provision of assessment results that are repeatable, objective and comparable within similar contexts, and can be used for either process improvement or process capability gap determination. The framework for the conduct of assessments is designed to support the achievement of dependable assessment results.
This document provides guidance on the usage of the core parts of the ISO/IEC 30105 series: ISO/IEC 30105-1, ISO/IEC 30105-2 and ISO/IEC 30105-3.
This document also introduces the extended parts of the ISO/IEC 30105 series: ISO/IEC TS 30105-6, ISO/IEC TR 30105-7, ISO/IEC 30105-8 and ISO/IEC TS 30105-9.

Life cycle

PREVIOUSLY

WITHDRAWN
ISO/IEC 30105-5:2016

NOW

PUBLISHED
ISO/IEC 30105-5:2024
60.60 Standard published
Jun 5, 2024