95.99 Withdrawal of Standard Jun 5, 2024
ISO/IEC
ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance
International Standard
35.020 Information technology (IT) in general
ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:
- covers IT-enabled business processes that are outsourced;
- is not intended to address IT processes but includes references to them at key touchpoints for completeness;
- is applicable to the service provider, not to the customer;
- is applicable to all lifecycle processes of ITES-BPO;
- serves as a process reference model for organizations providing ITES-BPO services.
WITHDRAWN
ISO/IEC 30105-1:2016
95.99
Withdrawal of Standard
Jun 5, 2024
PUBLISHED
ISO/IEC 30105-1:2024