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ISO/IEC 30105-1:2016

Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM) ISO/IEC 30105-1:2016

Publication date:   Nov 16, 2016

General information

90.92 Standard to be revised   Jun 24, 2021

ISO/IEC

ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance

International Standard

35.020   Information technology (IT) in general

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Scope

ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:
- covers IT-enabled business processes that are outsourced;
- is not intended to address IT processes but includes references to them at key touchpoints for completeness;
- is applicable to the service provider, not to the customer;
- is applicable to all lifecycle processes of ITES-BPO;
- serves as a process reference model for organizations providing ITES-BPO services.

Life cycle

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PUBLISHED
ISO/IEC 30105-1:2016
90.92 Standard to be revised
Jun 24, 2021

REVISED BY

IN_DEVELOPMENT
ISO/IEC 30105-1