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ISO 18295-2:2017

Customer contact centres — Part 2: Requirements for clients using the services of customer contact centres ISO 18295-2:2017

Publication date:   Jul 6, 2017

General information

90.92   Standard to be revised   Apr 17, 2026

ISO

ISO/TC 351

International Standard

03.080.30   Services for consumers

Buying

Published

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Scope

ISO 18295-2:2017 specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer expectations are consistently met through the provision and management of appropriate arrangements with CCCs meeting the requirements of ISO 18295‑1.
ISO 18295-2:2017 is applicable to clients using CCCs of all sizes, across all sectors including in-house (captive) centres and outsourced (third party operator) centres, across multiple contact channels, including voice and non-voice media.

Life cycle

NOW

PUBLISHED
ISO 18295-2:2017
90.92 Standard to be revised
Apr 17, 2026

REVISED BY

IN_DEVELOPMENT
ISO/AWI 18295-2




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