60.60 Standard published Feb 13, 2013
CEN
CEN/TC 122 Ergonomics
European Norm
13.180 Ergonomics | 35.180 IT Terminal and other peripheral equipment
ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.
PUBLISHED
EN ISO 9241-154:2013
60.60
Standard published
Feb 13, 2013