0

EN ISO 9241-154:2013

Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications (ISO 9241-154:2013) EN ISO 9241-154:2013

Publication date:   May 17, 2013

General information

60.60 Standard published   Feb 13, 2013

CEN

CEN/TC 122 Ergonomics

European Norm

13.180   Ergonomics | 35.180   IT Terminal and other peripheral equipment

Buying

Published

Language in which you want to receive the document.

Scope

ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.

Life cycle

NOW

PUBLISHED
EN ISO 9241-154:2013
60.60 Standard published
Feb 13, 2013