60.60 Standard published Jun 17, 2021
ISO
ISO/TC 312 Excellence in service
International Standard
03.080.01 Services in general
This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.
This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
PUBLISHED
ISO 23592:2021
60.60
Standard published
Jun 17, 2021