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Information technology — Service management — Part 10: Concepts and vocabulary
90.92 Standard to be revised
Information technology — Service management — Part 1: Service management system requirements
90.93 Standard confirmed
Information technology — Service management — Part 1: Service management system requirements — Amendment 1: Climate action changes
60.60 Standard published
Information technology — Service management — Part 2: Guidance on the application of service management systems
60.60 Standard published
Information technology — Service management — Part 2: Guidance on the application of service management systems — Amendment 1
60.60 Standard published
Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
60.60 Standard published
Information technology — Service management — Part 6: Requirements for bodies providing audit and certification of service management systems
90.93 Standard confirmed
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM)
60.00 Standard under publication
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM)
90.92 Standard to be revised
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 2: Process assessment model (PAM)
60.00 Standard under publication
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 2: Process assessment model (PAM)
90.92 Standard to be revised
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 3: Measurement framework (MF) and organization maturity model (OMM)
60.00 Standard under publication
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 3: Measurement framework (MF) and organization maturity model (OMM)
90.92 Standard to be revised
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 3: Measurement framework (MF) and organization maturity model (OMM) — Amendment 1
60.60 Standard published
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Key concepts
60.60 Standard published
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 5: Guidance
60.00 Standard under publication
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 5: Guidelines
90.92 Standard to be revised
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 8: Continual performance improvement (CPI) of ITES-BPO
60.60 Standard published