Projects

Use the form below to find particular standards or projects. Enter your criteria for searching (single or in combination) in the fields below and press the button “Search”. You can also search using the Advance Search facility.

Service excellence - Creating outstanding customer experiences through service excellence

90.93 Standard confirmed

CEN/TC 420

Provision of services - Part 2: Services contracts - Guidance for the design, content and structure of contracts

60.60 Standard published

CEN/TC 447

Provision of services - Part 3: Management of Performance Measurement - Guidance on the mechanism to measure performance as part of service contracts

60.60 Standard published

CEN/TC 447

Service excellence — Principles and model

60.60 Standard published

ISO/TC 312

Guidance on outsourcing

90.93 Standard confirmed

ISO/TC 286

Sharing economy — General principles

60.60 Standard published

ISO/TC 324

Development of service standards — Recommendations for addressing consumer issues

60.60 Standard published

ISO/COPOLCO

Service excellence — Measuring service excellence performance

60.60 Standard published

ISO/TC 312

Service excellence — Designing excellent service to achieve outstanding customer experiences

60.60 Standard published

ISO/TC 312

Sharing economy — General trustworthiness and safety requirements for digital platforms

60.60 Standard published

ISO/TC 324

Sharing economy — Guidance for provider verification on digital platforms

60.60 Standard published

ISO/TC 324

Guiding principles and framework for the sharing economy

60.60 Standard published

ISO/TMBG