Excellence and Quality in Services


Service excellence

Service excellence - Creating outstanding customer experiences through service excellence

90.93 Standard confirmed

CEN/TC 420

Service excellence — Principles and model

60.60 Standard published

ISO/TC 312

Service excellence — Measuring service excellence performance

60.60 Standard published

ISO/TC 312

Service excellence — Designing excellent service to achieve outstanding customer experiences

60.60 Standard published

ISO/TC 312



Project

Quality management systems - Requirements (ISO 9001:2015)

60.60 Standard published

CEN/BT