prEN 18343

Postal services - Methods for proof of delivery of parcels to replace the physical signature

Publication date:   Apr 16, 2026

Scope

This document describes methods and requirements for proof of delivery replacing the physical signature, while being as secure and trustworthy as physical signatures.
It applies to situations where the traditional, physical signature is required by the service to be provided and where this traditional physical signature is not required by regulation.
It applies to parcels delivered to recipients by postal operators and Logistic Service Providers (LSP).
This document aims to meet or exceed the level of confidence associated with traditional, physical signatures.
The new proof of delivery process will ascertain that the item is delivered to an authorized recipient or receiver and also prove that the recipient accepted the delivery.
This document includes only the delivery process (forward flow).

Related legislation

Legislation related to this standard