prEN 18340

Accessibility of support services for products and services prEN 18340

Publication date:   Apr 9, 2026

Scope

This document specifies accessibility requirements on information provision and communication in support services. This includes general information about the products and services including information on their accessibility.
This document provides requirements on an accessible support service designed so that information and communication can be accessed, understood and used.
Support services include but are not limited to help desks, call centres, technical support, and training services. It applies to support services that are provided digitally or face to face.
NOTE 1 Where relay services are referred to in this document, relay services are a means to communicate in the provision of support services.
NOTE 2 It includes support services that are provided directly and those that have been outsourced.
It is applicable for all organisations of all sizes and across all sectors.

Related legislation

Legislation related to this standard