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ISO/TS 10004:2010

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

Publication date:   Apr 8, 2010

95.99 Withdrawal of Standard   Sep 14, 2012

General information

95.99 Withdrawal of Standard   Sep 14, 2012

ISO

ISO/TC 176/SC 3 Supporting technologies

Technical Specification

03.120.10   Quality management and quality assurance

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Scope

ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.
ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.

Life cycle

NOW

WITHDRAWN
ISO/TS 10004:2010
95.99 Withdrawal of Standard
Sep 14, 2012

REVISED BY

WITHDRAWN
ISO 10004:2012