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Use the form below to find particular standards or projects. Enter your criteria for searching (single or in combination) in the fields below and press the button “Search”. You can also search using the Advance Search facility.
Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations
90.93 Standard confirmed
Quality management — Customer satisfaction — Guidelines for complaints handling in organizations
90.93 Standard confirmed
Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations
90.93 Standard confirmed
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
90.93 Standard confirmed
Quality management — Customer satisfaction — Guidance for business-to-consumer electronic commerce transactions
60.60 Standard published
Quality management — Guidance to understand, evaluate and improve organizational quality culture
60.60 Standard published
Measurement management systems — Requirements for measurement processes and measuring equipment
90.92 Standard to be revised
Quality management systems — Guidance for documented information
60.60 Standard published
Quality management systems — Managing an organization for quality results — Guidance for realizing financial and economic benefits
60.60 Standard published
Quality management — Guidelines for competence management and people development
60.60 Standard published
Quality management — Guidance on statistical techniques for ISO 9001:2015
60.60 Standard published
Guidelines for the selection of quality management system consultants and use of their services
90.93 Standard confirmed
Quality Management – Requirements for Measurement Management Systems
30.60 Close of voting/ comment period
Quality management — Guidance for quality tools and their application
50.20 Proof sent to secretariat or FDIS ballot initiated: 8 weeks
Quality management systems — Organizational change management — Processes
60.60 Standard published