60.60 Standard published Oct 20, 2021
ISO/IEC
ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance
Technical Specification
35.020 Information technology (IT) in general
Published
This document provides guidance on risk management practices for the IT enabled services-business process outsourcing (ITES-BPO) service provider for the outsourced business processes. It provides guidance for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving the risk management framework for the ITES-BPO services.
This document:
— covers IT enabled business processes that are outsourced;
— is applicable to the service provider;
— is applicable to all lifecycle processes of ITES-BPO;
— is not intended to cover IT services.
The guidelines in this document align to ISO 31000, elaborating the risk principles, risk management framework and risk management process from an ITES-BPO perspective.
PUBLISHED
ISO/IEC TS 30105-6:2021
60.60
Standard published
Oct 20, 2021
