ISO/IEC TR 22446:2017

Information technology — Continual performance improvement of IT enabled services

Publication date:   Nov 22, 2017

95.99   Withdrawal of Standard   Aug 10, 2021

General information

95.99   Withdrawal of Standard   Aug 10, 2021

ISO/IEC

ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance

Technical Report

03.080.99   Other services | 35.020   Information technology (IT) in general

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Scope

ISO/IEC TR 22446:2017 establishes a continual performance improvement (CPI) process that supports service management system (SMS) as defined in the ISO/IEC 20000 series.
This process ensures successful deployment and service performance criteria fulfilment.
This process is based on a predictive performance evaluation method and a related repository.
ISO/IEC TR 22446:2017 is not intended to be used as a means of certification and does not add any requirements to those specified in ISO/IEC 20000-1.
ISO/IEC TR 22446:2017 does not provide specific criteria for identifying the need for risk analysis, nor does it specify the types of risk analysis techniques that are used to support a particular technology.
ISO/IEC TR 22446:2017 does not offer techniques for implementing the continual performance improvement process.

Life cycle

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WITHDRAWN
ISO/IEC TR 22446:2017
95.99 Withdrawal of Standard
Aug 10, 2021