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ISO/IEC TR 20000-10:2015

Information technology — Service management — Part 10: Concepts and terminology

Publication date:   Nov 13, 2015

95.99 Withdrawal of Standard   Sep 14, 2018

General information

95.99 Withdrawal of Standard   Sep 14, 2018

ISO/IEC

ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance

Technical Report

03.080.99   Other services | 35.020   Information technology (IT) in general

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Scope

ISO/IEC TR 20000-10:2015 describes the core concepts of ISO/IEC 20000, identifying how the different parts support ISO/IEC 20000‑1:2011 as well as the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. This part of ISO/IEC 20000 also explains the terminology used in ISO/IEC 20000, so that organisations and individuals can interpret the concepts correctly.
ISO/IEC TR 20000-10:2015 is for
a) service providers considering using any part of ISO/IEC 20000 and looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal,
b) service providers that wish to understand how ISO/IEC 20000 can be used in combination with other International Standards, and
c) practitioners, auditors, and other parties who wish to gain an understanding of ISO/IEC 20000.

Life cycle

PREVIOUSLY

WITHDRAWN
ISO/IEC TR 20000-10:2013

NOW

WITHDRAWN
ISO/IEC TR 20000-10:2015
95.99 Withdrawal of Standard
Sep 14, 2018

REVISED BY

PUBLISHED
ISO/IEC 20000-10:2018