ISO/IEC Guide 76:2008

Development of service standards — Recommendations for addressing consumer issues

Publication date:   Jan 16, 2008

95.99 Withdrawal of Standard   Apr 28, 2020

General information

95.99 Withdrawal of Standard   Apr 28, 2020

ISO/IEC

ISO/COPOLCO Committee on consumer policy

Guide

03.080.01   Services in general

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Scope

ISO/IEC Guide 76:2008 provides general guidance on the issues to be considered in standards for services. On the basis of this guidance, detailed standards can be prepared for any service. ISO/IEC Guide 76:2008 provides a checklist which can be used by consumer representatives and others participating in the process of standards development. Use of the checklist enables full consideration to be given to all matters of consumer interest, including the needs of children, older persons, persons with disabilities and those from different ethnic and cultural heritages.
ISO/IEC Guide 76:2008 is relevant to the full range of services, whether or not a formal contract is entered into or purchase price paid, but it also has relevance for public or charitable services in which there is a consumer, a user or a participant, but not necessarily a purchase, e.g. education, health and care provision.

Life cycle

NOW

WITHDRAWN
ISO/IEC Guide 76:2008
95.99 Withdrawal of Standard
Apr 28, 2020

REVISED BY

PUBLISHED
ISO/IEC Guide 76:2020