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ISO/IEC 30105-8:2022

Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 8: Continual performance improvement (CPI) of ITES-BPO ISO/IEC 30105-8:2022

Publication date:   Dec 13, 2022

General information

60.60 Standard published   Dec 13, 2022

ISO/IEC

ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance

International Standard

35.020   Information technology (IT) in general

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Scope

This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.
This document does not define technologies and tools for implementing the CPI methodology.

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PUBLISHED
ISO/IEC 30105-8:2022
60.60 Standard published
Dec 13, 2022