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ISO/IEC 20000-2:2019

Information technology — Service management — Part 2: Guidance on the application of service management systems

Publication date:   Aug 19, 2019

General information

90.20 Standard under periodical review   Jul 15, 2024

ISO/IEC

ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance

International Standard

03.080.99   Other services | 35.020   Information technology (IT) in general

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Scope

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

Life cycle

PREVIOUSLY

WITHDRAWN
ISO/IEC 20000-2:2012

NOW

PUBLISHED
ISO/IEC 20000-2:2019
90.20 Standard under periodical review
Jul 15, 2024

CORRIGENDA / AMENDMENTS

PUBLISHED
ISO/IEC 20000-2:2019/Amd 1:2020