90.20 Standard under periodical review Oct 15, 2024
ISO/IEC
ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance
International Standard
03.080.99 Other services | 35.020 Information technology (IT) in general
This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000‑1:2018 as well as the relationships between ISO/IEC 20000-1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.
This document can be used by:
a) organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000 (all parts);
b) organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal;
c) organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards;
d) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000 (all parts).
WITHDRAWN
ISO/IEC TR 20000-10:2015
PUBLISHED
ISO/IEC 20000-10:2018
90.20
Standard under periodical review
Oct 15, 2024
ABANDON
ISO/IEC DIS 20000-10