ISO 10004:2012

Name: ISO 10004:2012
Brand: ISO
SKU: ISO 10004:2012
Price: 76.23 EUR
Availability: InStock
Rating: 5 (91 reviews)

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

Publication date: Sep 14, 2012

95.99 Withdrawal of Standard Jul 16, 2018

General information

Current stage: 95.99 Withdrawal of Standard Jul 16, 2018

Originator: ISO

Owner: ISO/TC 176/SC 3 Supporting technologies

Type: International Standard

ICS: 03.120.10 Quality management and quality assurance

Buying

Status: Withdrawn

PDF - €76.23

Languages: English Spanish French Russian

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Scope

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.

Life cycle

PREVIOUSLY

WITHDRAWN
ISO/TS 10004:2010

NOW

WITHDRAWN
ISO 10004:2012
95.99 Withdrawal of Standard
Jul 16, 2018

REVISED BY

PUBLISHED
ISO 10004:2018