EN ISO 9004:2009

Managing for the sustained success of an organization - A quality management approach (ISO 9004:2009)

Publication date:   Jan 30, 2010

General information

99.60 Withdrawal effective   Apr 11, 2018

CEN

CEN/BT

European Norm

03.100.70   Management systems | 03.120.10   Quality management and quality assurance

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Scope

ISO 9004:2009 provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity.
ISO 9004:2009 is not intended for certification, regulatory or contractual use.

Life cycle

PREVIOUSLY

WITHDRAWN
EN ISO 9004:2000

NOW

WITHDRAWN
EN ISO 9004:2009
99.60 Withdrawal effective
Apr 11, 2018

REVISED BY

PUBLISHED
EN ISO 9004:2018