EN 17478:2021

Transport Services - Customer communications for passenger transport services - A Universal Design approach

Publication date:   Mar 23, 2022

General information

60.60 Standard published   Dec 22, 2021

CEN

CEN/TC 320 Transport - Logistics and services

European Norm

03.220.01   Transport in general | 35.240.60   IT applications in transport

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Scope

This document specifies requirements and recommendations for the planning, design, development and provision of user communications related to passenger transport so that these communications can be accessed, understood and used by the widest range of users, including persons with disabilities and older persons.
These requirements and recommendations enable an organization to extend its range of users by identifying diverse characteristics, capabilities, and preferences.
The requirements specified in this standard are applicable to but not limited to passenger transport service providers including air-, bus, rail-, and waterborne passenger transport services.

Life cycle

NOW

PUBLISHED
EN 17478:2021
60.60 Standard published
Dec 22, 2021

Relations

Adopted from I.S.373 MODIFIED