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90.20 Standard under periodical review Jan 15, 2024
CEN
CEN/TC 331 Postal services
Technical Report
03.240 Postal services
Published
This Technical Report specifies methods for measuring the quality of a re-forwarding service of domestic addressed mail that is collected, processed and delivered by postal service operators. As a European Standard or technical specification it relates to the measurement of services given to household and business customers who receive mail at their homes, their post office boxes, or at their office premises and have contracted their national Postal Operator (PO) to re-forward their mail for a defined stretch of time to an address that deviates from the one presented on the postal items that are to be delivered to them.
It is not the purpose of this standard to measure the POs performance in a way that provides direct comparison of postal service providers.
Legislation related to this standard
Common rules for the development of the internal market of Community postal services and the improvement of quality of service
PUBLISHED
CEN/TR 16894:2015
90.20
Standard under periodical review
Jan 15, 2024