cen:proj:78262

Sustainable Cities and Communities: a framework for standardization of services to the citizen

Scope

The standards proposed will establish and document best practice in the design and execution of smart and sustainable services made available to citizens, both for residents and for visitors to a community. The Technical Report will lay down a framework for a European Standard to set out the basic principles that will need to be observed across the full range of services to be provided; it will not cover specific services.

The project will cover services, whether these are directly delivered by authorities or whether their delivery is outsourced to arms-length public bodies or private enterprises.

The Standard will not cover specific technologies used in the delivery of electronic services.

The work will take due account of, and complement, the work of ISO TC176 concerning local authorities’ quality management systems, and of ISO TC312 concerning service excellence.