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Customer contact centres — Part 1: Requirements for customer contact centres
90.92 Standard to be revised
Customer contact centres — Part 2: Requirements for clients using the services of customer contact centres
90.92 Standard to be revised
Contact centres — Part 1: Requirements for contact centres
10.99 New project approved
Customer contact centres — Part 2: Requirements for clients using the services of customer contact centres
10.99 New project approved
Case studies on the implementation of ISO 22458 in contact centres
20.00 New project registered in TC/SC work programme
