EN ISO 9000 family Quality management systems

The EN ISO 9001 Family

The EN ISO 9000 family standards include:

One of the most applied standards worldwide

EN ISO 9001:2015 establishes the requirements for quality management systems and can be used by any organization, large or small, regardless of its sector of activity. The International and European standard EN ISO 9001 is the world's most applied Quality Management System standard, with more than 1 million companies certified according to this standard all over the world.

The EN ISO 9001 quality management systems standard is also the most required standard in the context of Public Procurement, both at the European and at the national level, in Europe.

Content of EN ISO 9001

The main sections of the EN ISO 9001 standard are:

Bibliography to consult when implementing a Quality Management System (QMS) in an organisation

EN ISO 9004 - Managing for the sustained success of an organization — A quality management approach
ISO 10001 - Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations
ISO 10002 - Quality management — Customer satisfaction — Guidelines for complaints handling in organizations
ISO 10003 - Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations
ISO 10004 - Quality management — Customer satisfaction — Guidelines for monitoring and measuring
ISO 10005 - Quality management systems — Guidelines for quality plans
ISO 10006 - Quality management systems — Guidelines for quality management in projects
ISO 10007 - Quality management systems — Guidelines for configuration management
ISO 10008 - Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions
ISO 10012 - Measurement management systems — Requirements for measurement processes and measuring equipment
ISO 10013 - Guidelines for quality management system documentation
ISO 10014 - Quality management — Guidelines for realizing financial and economic benefits
ISO 10015 - Quality management — Guidelines for training
ISO 10017 - Guidance on statistical techniques for ISO 9001:2000
ISO 10018 - Quality management — Guidelines on people engagement
ISO 10019 - Guidelines for the selection of quality management system consultants and use of their services

Other standards of interest include

ISO 14001 - Environmental management systems — Requirements with guidance for use - See also EN ISO 14000 family standards
ISO 19011 - Guidelines for auditing management systems
ISO 31000 - Risk management — Principles and guidelines
ISO 37500 - Guidance on outsourcing
ISO/IEC/IEEE 90003:2018 - Software engineering — Guidelines for the application of ISO 9001:2015 to computer software
EN 60300-1:2014 - Dependability management - Part 1: Guidance for management and application (identical adoption of IEC 60300-1 - Dependability management — Part 1: Guidance for management and application)
EN 61160 - IEC 61160 - Design review

Quality management principles

  The Quality Management Principles, as defined by ISO are:

High-level structure for Management Systems

The EN ISO 9001 standard follows the Harmonized Structure (HS) so that most of the management standards are structured in the same way, regardless of the topic of application (e.g. quality, environment, occupational health and safety, energy management, information security, food safety, etc). This brings particular benefits for companies because users who are familiar with one MSS will immediately understand the structure of another Management System (MS) and will be able to use it in an easy way.

The use of the Harmonised Structure also improves coherence and recognition, simplifies use, and often consider many of the same terms and definitions. 

Particular Sector or Topic applications of a QMS

Particular standards have also been developed for quality management systems in different sectors, such as aerospace, defence, rail, transport services, medical devices, automotive sector, amongst others.

More information can be found on the Topic: #QualityManagement

Quality management systems - Fundamentals and vocabulary (ISO 9000:2015)

60.60 Standard published

CEN/SS F20

Quality management systems - Requirements (ISO 9001:2015)

60.60 Standard published

CEN/SS F20

Quality management - Quality of an organization - Guidance to achieve sustained success (ISO 9004:2018)

60.60 Standard published

CEN/SS F20

Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations

60.60 Standard published

ISO/TC 176/SC 3

Quality management — Customer satisfaction — Guidelines for complaints handling in organizations

60.60 Standard published

ISO/TC 176/SC 3

Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations

60.60 Standard published

ISO/TC 176/SC 3

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

60.60 Standard published

ISO/TC 176/SC 3

Quality management — Guidelines for quality plans

60.60 Standard published

ISO/TC 176/SC 2

Quality management — Guidelines for quality management in projects

60.60 Standard published

ISO/TC 176/SC 2

Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions

90.92 Standard to be revised

ISO/TC 176/SC 3

Quality management systems — Guidance for documented information

60.60 Standard published

ISO/TC 176/SC 3

Quality management systems — Managing an organization for quality results — Guidance for realizing financial and economic benefits

60.60 Standard published

ISO/TC 176/SC 3

Quality management — Guidelines for competence management and people development

60.60 Standard published

ISO/TC 176/SC 3

Quality management — Guidance on statistical techniques for ISO 9001:2015

60.60 Standard published

ISO/TC 176/SC 3

Quality management — Guidance for people engagement

60.60 Standard published

ISO/TC 176/SC 3

Guidelines for the selection of quality management system consultants and use of their services

90.93 Standard confirmed

ISO/TC 176/SC 3