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ISO/TR 32123:2024

Transaction assurance in E-commerce — After-sales services ISO/TR 32123:2024

Publication date:   Dec 13, 2024

General information

60.60   Standard published   Dec 13, 2024

ISO

ISO/TC 321 Transaction assurance in E-commerce

Technical Report

35.240.63   IT applications in trade

Buying

Published

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Scope

This document provides information on the nature of after-sales services unique to E-commerce transactions. It is a review of current practices across different platforms, an analysis of factors that impact quality of after-sales services in E-commerce transactions and a description of possible means to enhance after-sales services.

Life cycle

NOW

PUBLISHED
ISO/TR 32123:2024
60.60 Standard published
Dec 13, 2024




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