ISO/PAS 5643:2021

Tourism and related services — Requirements and guidelines to reduce the spread of Covid-19 in the tourism industry ISO/PAS 5643:2021

Publication date:   May 18, 2021

General information

90.20 Standard under periodical review   Apr 15, 2024


ISO/TC 228 Tourism and related services

Publicly Available Specification

03.200.01   Leisure and tourism in general | 03.100.01   Company organization and management in general



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This document establishes requirements and recommendations for tourist organizations to prevent the spread of coronavirus SARS-CoV-2 in order to protect their employees’ health from COVID-19 and to provide safer tourist services and products to tourists and residents.
NOTE   This document does not address after-work practices of employees.
This document applies to the whole tourism value chain, including the following 20 subsectors:

adventure tourism and ecotourism
catering services
golf services
medical and wellness spas
MICE tourism
museums and heritage sites
natural protected areas (NPAs)
night leisure
scuba diving
ski areas
theme and leisure parks

NOTE   This includes water parks, animal parks (zoos, aquariums, wildlife refuges) and family entertainment centres.

tourist transport
tourist guides
tourist visits
tourist information offices
travel agencies
unique public spaces
yacht harbours and nautical activities

Each tourist organization is expected to conform only to those measures that apply to the services that it offers, including the core requirements established in Clause 4, the relevant applicable subclause in Clause 5 and the relevant applicable ancillary services and facilities in Clause 6.
NOTE   The term tourist organization applies for all 20 subsectors.

Life cycle


ISO/PAS 5643:2021
90.20 Standard under periodical review
Apr 15, 2024