60.60 Standard published May 29, 2026
ISO/IEC/IEEE
ISO/IEC JTC 1/SC 7 Software and systems engineering
International Standard
35.080 Software
This document defines a generic incident management process and supporting documentation that can be used to implement incident management and to manage incidents within most organizations, projects or operations activities for a system, service, software, or product. This document also provides supporting diagrams describing the process and example documents.
This document is applicable to incident management in all life cycle models (e.g. incremental, waterfall, evolutionary, agile). This document covers incidents identified across the life cycle, including those that arise during both development (e.g. defects) and operation (e.g. those handled by service management).
PUBLISHED
ISO/IEC/IEEE 23612:2026
60.60
Standard published
May 29, 2026