ISO/IEC 33020:2019

Information technology — Process assessment — Process measurement framework for assessment of process capability

Publication date:   Nov 21, 2019

General information

90.20 Standard under periodical review   Oct 15, 2024

ISO/IEC

ISO/IEC JTC 1/SC 7 Software and systems engineering

International Standard

35.080   Software

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Scope

This document defines a process measurement framework that supports the assessment of process capability, in accordance with the requirements of ISO/IEC 33003. The process measurement framework provides a schema that can be used to construct a process assessment model conformant with ISO/IEC 33004 which can be used in the performance of assessment of process capability according to the requirements of ISO/IEC 33002. In the context of this document and related standards, process capability is a process quality characteristic related to the ability of a process to consistently meet current or projected business goals.
The process measurement framework defined in this document forms a structure which
a) facilitates self-assessment,
b) provides a basis for use in process improvement and process quality determination,
c) is applicable across all application domains and sizes of organization,
d) produces a set of process (capability) attribute ratings (process profile), and
e) derives a process capability level.
This document also includes as informative annexes a set of assessment indicators of process capability that can be used in the construction of a process assessment model using this process measurement framework, and guidance on the meaning of the process capability levels and the achievement of the process attributes.

Life cycle

PREVIOUSLY

ABANDON
ISO/IEC 33020:2015/DAmd 1

WITHDRAWN
ISO/IEC 33020:2015

NOW

PUBLISHED
ISO/IEC 33020:2019
90.20 Standard under periodical review
Oct 15, 2024