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ISO 9241-154:2013

Ergonomics of human-system interaction — Part 154: Interactive voice response (IVR) applications

Publication date:   Feb 5, 2013

General information

90.93 Standard confirmed   Mar 27, 2020

ISO

ISO/TC 159/SC 4 Ergonomics of human-system interaction

International Standard

35.180   IT Terminal and other peripheral equipment | 13.180   Ergonomics

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Scope

ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.

Life cycle

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PUBLISHED
ISO 9241-154:2013
90.93 Standard confirmed
Mar 27, 2020