ISO 9004:2018

Quality management — Quality of an organization — Guidance to achieve sustained success ISO 9004:2018

Publication date:   Apr 3, 2018

Scope

ISO 9004:2018 gives guidelines for enhancing an organization's ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015.
ISO 9004:2018 provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document.
ISO 9004:2018 is applicable to any organization, regardless of its size, type and activity.